AI is embedded in the applications that we already use in our consumer lives and is surfaced inherently through various user interfaces (UIs).AI is at an evolutionary tipping point with the convergence of data, computing power, and algorithms. AI makes our lives easier with personalized recommendations, intelligent search results, and automation of tasks (but not killer robots).But before we go into more detail about Einstein, here’s a quick recap of what we covered in that module. AI Basics and Smart Assistantsīecause you seem like the naturally intelligent type, we’re guessing you already know a fair amount about AI from the Artificial Intelligence for Business module. But first, let’s briefly visit some basic knowledge on AI and smart assistants. This unit highlights questions your users can ask-and the answers you can give them. Consider this module your cheat sheet to all things Einstein. By adding artificial intelligence (AI) to your CRM, you can completely change the way your company understands and interacts with your customers, across all functions and industries. Not only is Einstein a big deal, it’s also a big change, so don’t be surprised when people in your company have questions and they come to you for answers. There’s been a ton of buzz about Salesforce Einstein, but what is it exactly? Describe the underlying AI technology powering Einstein.Explain how Einstein is making every Salesforce user smarter. Explain how Einstein differentiates from the competition.
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